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Based on the latest data, AI ROI is measurable in three areas: customer support automation is creating value, Sales Copilot needs license cleanup, and unbudgeted AI growth needs project-level governance before further scale.
I've compiled a comprehensive report with the breakdown below.
AI Investment ROI Analysis
FY 2026 Year-to-Date (January - May) | Prepared June 2026
Executive Summary
AI ROI is not one number—it is a portfolio readout. Your organization has invested $11.6M in AI initiatives year-to-date, with 100% flowing through Microsoft Azure. The return is real but uneven. Customer support automation is the value engine delivering measurable efficiency gains, while Sales Copilot represents a license cleanup opportunity and GPU-equivalent workloads carry a governance gap that must close before further scale.
The immediate optimization opportunity is 15-25% of controllable AI spend — achievable through active license reclamation, model-tier optimization (shifting eligible workloads from GPT-4o to GPT-4o-mini), and project-level budget governance on the fastest-growing consumption lines.
Investment Profile
Spend by IT Tower
Application tower dominates at 54% ($6.3M), reflecting the Azure OpenAI API consumption for customer-facing and internal AI agents.
Compute accounts for 38% ($4.5M), covering the inference processing layer.
ROI Evidence: Three Lenses
1. Value Created — Customer Support Automation
The clearest value case in the portfolio. The CX AI Agent is the single largest AI workload at $1.82M YTD, processing customer interactions through an LLM agent tier.
| Metric | Value |
|---|---|
| AI Spend (CX Agent) | $1,823,046 |
| Resolved Interactions (est.) | 410,000 |
| Cost per Resolved Interaction | $1.22 |
| Human Equivalent Cost | $2.0M |
| Net Efficiency Opportunity | $1.5M |
2. Waste Avoided — License Efficiency (Sales Copilot)
Sales AI Tools show characteristics of a license efficiency issue. Low utilization relative to licensed seats points to a need to reclaim unused licenses.
3. Governance Required — Unbudgeted Growth
The most significant finding: $0 budget and $0 forecast are allocated against $11.6M of actual spend. The April spike ($4.1M) went undetected until after the fact.
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